ReactGear.com

ReactGear is proud to offer a 100% lifetime satisfaction guarantee on all of our products. This means that if you are not 100% satisfied with your purchase when it arrives or even years later, we will be happy to accept a return for a full refund.

If you would like to return a product, email returns@reactgear.com, and we’ll send you a personalized RMA (Return Merchandise Authorization) number and return instructions within 1 business day. When you email us, please include:

• Your name
• Your order number (from the original order confirmation email)
• The name or product number of the item you would like to return
• The reason you want to return it

Once we have received your return and it has been inspected by ReactGear staff (usually within 3 business days of receipt), we will apply a credit, minus the original shipping charges, to your credit card or original method of payment within 3-5 days. If the cost of your purchase was over $99 and qualified for our Free Shipping offer, returns will be credited for the cost of the item minus our shipping costs. Depending on your credit card company, it may take up to 10 additional business days after your credit is applied for it to post to your account.

Please send any products under warranty directly to the manufacturer.

With our lifetime return policy, there are no exceptions. Just send the items back to us in the original packaging with tags attached, and make sure that the merchandise is in the same condition as when you received it. With our lifetime guarantee, you can be confident that you are getting exactly what you wanted.

Please note that:

• All returned products must be in the condition you received them with all parts and in the original box and/or packaging
• Items not in original packaging or in severely damaged packaging, missing parts, or missing parts of the original packaging (for example: tags, instructions, identifying information, etc) will be subject to a 25% restocking fee
• If we receive an item and it is not in new condition (for example: tags removed, clothing stain, obvious wear, scratched surfaces, used screws, etc), we reserve the right to not refund any of the purchase price, and we will send the item back at the expense of the original payment method
• The condition of each return is up to ReactGear's sole discretion and is final
• Any electronic product that has been opened and/or used cannot be returned unless the unit was received defective
• Due to health regulations, we cannot accept returned socks or underwear
• ReactGear ships only new equipment delivered directly from the manufacturers of the brands we sell on our site. All warranty concerns must be handled by the manufacturer. If you believe a product you received is faulty, please contact the manufacturer directly within 5 business days of receipt.
• If you do decide to send back a product you believe to be defective, and we find that it is not defective, you will be not be credited for the shipping cost that we incurred to ship out your order. Additionally, if you received a pre-paid mailing label to return the items you believe to be defective, and they are not found to be defective, you will be responsible for that cost.

If you have any questions about our return policies, email us at returns@reactgear.com

Can I exchange my item for a different size / color / model / etc?

We don’t offer a traditional exchange. Instead, what we recommend is that you purchase a new item and simply return the old one (follow the return instructions above). This allows you to get the new item as quickly as possible.

You'll receive a credit for the returned item as soon as we receive it and our inspection has shown that the item is in new condition.

Bulk Orders

We will gladly take any of the items back, however, there will be 25% restocking fee (and our shipping costs if you received free shipping).