ReactGear is proud to offer a 100% lifetime satisfaction guarantee on all of our products. This means that if you are not 100% satisfied with your purchase when it arrives or even years later, we will be happy to accept a return for a full refund.
If you would like to return a product, email firstname.lastname@example.org, and we’ll send you a personalized RMA (Return Merchandise Authorization) number and return instructions within 1 business day. When you email us, please include:
Once we have received your return and it has been inspected by ReactGear staff (usually within 3 business days of receipt), we will apply a credit, minus the original shipping charges, to your credit card or original method of payment within 3-5 days. If the cost of your purchase was over $99 and qualified for our Free Shipping offer, returns will be credited for the cost of the item minus our shipping costs. Depending on your credit card company, it may take up to 10 additional business days after your credit is applied for it to post to your account.
Please send any products under warranty directly to the manufacturer.
With our lifetime return policy, there are no exceptions. Just send the items back to us in the original packaging with tags attached, and make sure that the merchandise is in the same condition as when you received it. With our lifetime guarantee, you can be confident that you are getting exactly what you wanted.
Please note that:
If you have any questions about our return policies, email us at email@example.com
Can I exchange my item for a different size / color / model / etc?
We don’t offer a traditional exchange. Instead, what we recommend is that you purchase a new item and simply return the old one (follow the return instructions above). This allows you to get the new item as quickly as possible.
You'll receive a credit for the returned item as soon as we receive it and our inspection has shown that the item is in new condition.
Bulk Orders(orders containing over $500 of the same item)
We will gladly take any of the items back, however, there will be 25% restocking fee (and our shipping costs if you received free shipping).
Why must I request an RMA before sending items back to you?
We have created these return policies to ensure that you can be credited for any item that you do not want as quickly as possible. It is very important that you let us know what item you will be returning and why so that we may issue return instructions and we can ensure that you are credited for your items once we receive them. Items that do not have prior authorization and a RMA number associated with their return may not be eligible for a refund.