 At ReactGear, we are always happy to give our customers the best possible service. If you have a question that’s not already answered on our Frequently Asked Questions (FAQs), we promise that a real person will respond within 1 business day (you'll get an automated email confirming receipt of your message immediately). To make the waiting time shorter for our customers, we have taken the time to put the questions and answers to every unique question we’ve ever received on our FAQs page, so before you email us, please review the answers we’ve already put together. If you're wondering about whether an item is in stock: We work really hard to ensure that if you can select the options you want on the product you are interested in purchasing, it's in stock. In short - if you can select it, we can ship it to you (and if you can't select it, we don't have stock in that item/option at the moment. New items arrive everyday, though, so check back soon!). Once you’ve reviewed our FAQs, if you still have questions, you can contact us using the email addresses below. Please note that if your email contains a question that’s already answered in our FAQs, we may not be able to respond for up to 5 business days. OrdersIf you received an email confirmation about your order, you can rest assured that we received it and are working on getting your items to you as quickly as possible. Please note that our standard processing time is 1-4 business days. Orders with upgraded shipping methods receive priority. If you did not create a password when you made your purchase, you will not be able to view your order status. If you would like to view your order status, please email us, and we will send you a temporary password within 1 business day. For additional information about the status of your order / changes to your orders / or to cancel your order, please review our FAQS here: If you send an email, please be sure to include:
Returns / ExchangesIf you would like to return an item purchased from ReactGear, send us an email with the following information:
ReactGear does not offer a traditional exchange. Instead, we recommend you purchase a new item and simply return the old one using the instructions above. Once we get your email, we’ll get back to you within 1 business day with return instructions. For more information please check out our Return Policy here: Product QuestionsWhile we feature many great products on our site, we do not manufacture any of them. We’ve worked hard to provide as much information as possible within our product descriptions and on our FAQs page. If you’ve read the full product description and haven’t found the answer you need, please check out our FAQs at the link below: If you still can’t find the answer you need, we strongly suggest contacting the manufacturer of that item. If you are unsure what company manufactures the item you are interested in, you can find the manufacturer’s logo above the picture on each of the product description pages on our site. Warranty IssuesFor warranty concerns please contact the manufacturer directly, and they should be able to help you. If you are unsure what company manufactures the item you are interested in, you can find the manufacturer’s logo above the picture on each of the product description pages on our site. For a more detailed explanation of our recommended steps see our FAQ on defective products: Please note that if the item is still in the original packaging, unused, and undamaged with the tags attached, you can return it. If you want to return your item, please review our return policy here: To return your item, send us an email with the following information:
Technical IssuesIf you are experiencing a technical issue (ie, the site is not working properly and is giving you an error message) with our site, please send the following information:
Other InquiresWe’ve worked hard to provide as much information as possible within our product descriptions and on our FAQs page. Once you’ve reviewed our FAQs, if you still have questions, you can contact us using the email address below. Please note, we are a distributor of many fine brands, but we are not the manufacturer of these brands. If you have a specific question about a product, please contact the manufacturer of that product (the manufacturer's name and logo are included on the product information page of every item we sell). If your email contains a question that’s already answered in our FAQs, we may not be able to respond for up to 5 business days. Email: help@reactgear.comMailing Address:ReactGear, LLC 3440 Lehigh Street Suite 210 Allentown, PA 18103 |
